Jade Victoria Consulting Services

Marketing/Advertising/Waitlists

· Conduct and ensure compliant marketing and leasing activities on behalf of the property.

· Advertising for vacancies

· Ad placement on websites

· Video tours on YouTube

· Flyers for waiting lists opening

· Waiting list audits to ensure compliance with Fair Housing and section 504 guidelines

· Application input into property management software (Yardi Voyager, Boston Post, or Onesite/RP)

· Application inquiries

· Tenant selection criteria/Resident selection plans

· Preliminary or Renewal of Affordable Fair Housing Marketing Plans

· Onsite file organization of rental applications

· Waiting list removals

Professional photography

Housing Authorities

· Collaborate and develop partnership with housing authorities on behalf of management

· Prepare leased housing project-based voucher referral packets for vacancies or lease ups

· Correspondence with housing authorities regarding status of referrals, providing missing documentations

· Inquire regarding missing subsidy payments and

· Analyze subsidy receivables monthly

· Annual rent increase request submission

· Secondary point of contact for residents at risk of getting subsidy terminated

· Review and updates of Exhibit A

· Rent comparable studies

Leasing/ Tenant Placement/ Day to Day Operations

· Rapid catch up of onsite annual recertifications for HUD, HOME, and LIHTC communities

· Rapidly obtain signatures on 50059s for gross rent changes for HUD communities

· Screen tenants for background, income and asset verification, and rental history.

· Rapidly increase occupancy level increase to an average of 98% or better and maintain it.

· Collect lease and move in costs (deposit and first month rent)

· Collaboration with MGMT/Owners to apply rent concessions as needed

· Collaboration with unit turnover with onsite maintenance team

· Ensure implementation of company policy

· Move in inspection

· Professional assistance with handling tenant concerns, develop positive working relationships with residents, service providers and vendors.

· Excellent vendor referrals and determining what work can be done be site staff and vendors

· Annual inspections

· Enforce terms of lease and clearly documenting discussions

· Monitor and create work orders in Yardi

· Drafting incident reports with professional photos

· Lease ups

· Onsite accounts payables (Invoice processing and organization)

· Onsite leasing consultants, assistant managers, property managers, and standard supervisory functions.

· Serving and/or creating legal notices for non-payment of rent. Corresponding with vendor for legal team to draft warning letters for repetitive lease violations.

· Customer service

· After hour customer service

· Resident relocation for lease ups and capital improvements

· Reviewing pertinent checklists and forms and ensuring that all requested documentation is located and accessible at the site

Compliance

· File reviews (LIHTC, HUD, HOME)

· Rapid catch up of onsite annual recertifications for HUD, HOME, and LIHTC communities

· Obtain signatures on 50059s for gross rent changes for HUD communities

· Complete interim recertifications for HUD communities and sites that have PBV or housing choice vouchers or any voucher from Housing Authorities

· Audit prep (MOR and TCAC)

· Response to auditors (MOR, TCAC, and annual or in-house audits)

· Reviewing pertinent compliance checklists

· Creating updated forms pertaining to HOTMA implementation for HUD communities

· Update Utility Allowance Baseline Allowance

· Creating certifications pursuant to annual rent increases in property management software and corresponding with site managers regarding 30 days notices of contract increases to post in site bulletin boards.

· Onsite leasing consultants

· Corporate Waitlist Analysts, Compliance Specialists, Section 8 Contract Analysts, and EIV Coordinators

Trainings

· Marketing trainings for managers

· Compliance mentoring and coaching to managers

· Creating certifications in Yardi Voyager, Boston Post, or Onesite/RP

· Difficult resident trainings

· How to apply receivables in Yardi Voyager

· How to prepare leased housing project-based voucher referral packets for housing authorities